Shipping Policy
Last Updated: June 2026
At Pure Roots Gold, we are committed to delivering your order safely and on time across India.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Coverage
- We currently ship across India.
- Delivery availability may vary depending on the courier service coverage in your location.
Delivery Time
Estimated delivery times:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Any free shipping offers will be clearly mentioned on the website.
Order Tracking
- Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
- Customers can use the tracking information to monitor their shipment status.
Delivery Responsibility
Please ensure that the shipping address and contact details provided are accurate. Pure Roots Gold is not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.
Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with:
- Record a continuous video before and during the opening of the package.
- Do not discard the packaging materials.
- Contact our support team within 24 hours of delivery.
A continuous, unedited unboxing video is mandatory for any claim related to damaged products, tampered seals, or incorrect items received.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, Pure Roots Gold shall not be held liable for delays caused by courier partners, natural disasters, strikes, government restrictions, or other unforeseen circumstances.
Contact Us
For any shipping-related questions or concerns, please contact our customer support team through the contact details provided on our website.